Buen Provecho | Support

Help Topics

• Getting Started

  • What is Buen Provecho?
  • How do I get started with Buen Provecho?
  • How long does it take to get set up with Buen Provecho?
  • Can I use Buen Provecho if I don’t have a physical location?
  • Is Buen Provecho available in my area?

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• App Management

  • How do I use the Buen Provecho app?
  • Who can access the app dashboard?
  • Can I change the language of my dashboard?
  • How can I tell if there’s a technical issue with the app?

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• Business Settings

  • How to manage location settings
  • How to disable all online ordering
  • How do gratuity settings work?
  • Can I apply a tax rate to orders?
  • How to update business contact details

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• Configuring The Menu

  • How do I update the menu?
  • Can I mark an item out of stock?
  • What are the different food modifiers available?
  • Can I have a QR code for my menu?
  • Can I modify the way my menu looks?

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• Managing Orders

  • Managing Orders Overview
  • How will I be notified when an order comes in?
  • Why do I need to accept orders as they come in?
  • Can I reject an order?
  • How do I contact the customer if there’s an issue?

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• In-House Delivery

  • How does in-house delivery work?
  • How to change the delivery radius?
  • How to change the delivery fee settings?

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• Partner Delivery

  • How does partner delivery work?
  • What is the maximum radius for partner delivery?
  • What payment forms are accepted for partner delivery?
  • How does tipping work with partner delivery?
  • Is it possible to track deliveries through partners?

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• Customer Management

  • Are customer phone numbers verified?
  • How can I prevent customers not paying or cancelling?
  • How do I process a refund?
  • Why can’t my customer add an item to the cart?
  • How do customer accounts work?

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• Billing and Payment

  • How do I receive payment for my incoming orders?
  • How do I change the bank account for my incoming orders?
  • How do I pay the Buen Provecho platform fees?
  • How do I cancel my subscription?
  • When is money deposited to my bank for orders received online?

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• Printer Settings

  • Printer setup guide
  • Using the printer
  • How to replace the paper roll
  • How do I order more paper?
  • How do I reset my printer?

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• Admin

  • Managing Users
  • Staff training guides
  • An overview of the reports available

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